Getting help from support

How to reach us

• In the app — Profile → Support. Fastest, since your account details come through automatically.
• Support Center on this site — for account and technical issues.
• Contact form — for general questions.

What to include

Providing these first avoids a round of questions:

• Your UID, from Profile
• The transaction hash or order number, if relevant
• What you expected, and what happened instead
• Screenshots of any error, showing the whole screen
• Your device and app version, for technical issues

What we will never ask for

Your password, your 2FA code, or your recovery phrase. If anyone claiming to be support asks for these, they are not us. Report it.

Response times

Most tickets are answered within a few hours. Disputes and compliance reviews take longer because they involve manual checking.