Deposit has not arrived

Work through this in order. It identifies the problem in almost every case.

1. Find the transaction hash in the sending platform's withdrawal history.
2. Look it up on a block explorer for that network. This is independent of both platforms and tells you the truth.
3. Read the status.

What each status means

Pending or unconfirmed — the network is busy. Wait. Nothing is wrong.

Confirmed, but not credited — it arrived. Contact support with the hash; they can locate and credit it.

Confirmed to a different address — it went where it was sent. Check every device for clipboard-hijacking malware immediately.

Nothing found — either the hash is wrong or you are searching the wrong network's explorer. Check both.

Below the minimum

Deposits under the stated minimum may not credit automatically. Contact support with the hash — manual recovery is often possible.