Recovering a locked account

Wrong password

Use 'Forgot password' from the sign-in screen. The reset link goes to your registered email.

Lost your 2FA device

Use the backup code you saved during setup. If you did not save it, contact support — recovery requires identity verification and takes several days.

No access to your email

Recover the email account first, through your provider. We cannot change your registered email without confirming from it, because that is exactly how accounts get stolen.

Account locked after failed attempts

Automatic locks lift after a set period. Repeated failures extend it. Wait rather than continuing to try.

Suspended by us

Contact support from your registered email. They will explain what is needed and what evidence resolves it.