Meet the New Support Centre: Live Agents, Organised by Department
Published 18 October 2026
Getting help on Zelencio is now faster and more personal. The new Support Centre combines instant answers, real human agents and a proper ticket system in one place, on the website and in the app.
Instant answers first
Open live chat and our assistant, Zelencio AI, answers straight away. It knows our current fees and limits and can check things like the status of a deposit. Most questions are solved in under a minute.
A real person whenever you want
Tap to talk to a live agent at any time. Disputes, appeals and anything that changes your account are always handled by a human, never by the assistant.
Agents who know your problem
Support is now organised into departments, including:
- KYC & Verification
- Deposits and Withdrawals
- Transactions and Financial & Balances
- U2U Orders and U2U Disputes & Appeals
- Security & 2FA
- Trading & Swaps, Rewards & Referrals, Gifts & Zelencio Codes
- Escrow Hub, Launch Hub, App & Technical Help, and VIP & Business
Your chat goes to an agent who specialises in that area, so you do not have to explain your issue three times.
Your data stays protected
Each department sees only what it needs. Only the KYC team can view identity documents, and every agent action is logged. If an agent needs to confirm something sensitive, they send a secure request that is encrypted and never kept in the chat history.
Remember: no agent will ever ask for your password, PIN, two-factor code or seed phrase. If someone does, end the chat and report it.
