Zelencio Data Safety & Privacy Notice
Last updated 29 July 2026
Effective Date: July 2026
At Zelencio, protecting user privacy and maintaining the security of personal information are fundamental principles of our platform. This Data Safety & Privacy Notice explains what information we collect, why we collect it, how it is used, how it is protected, and how it relates to the Google Play Data Safety disclosure.
This notice should be read together with the Zelencio Privacy Policy and Terms of Service.
Our Commitment
Zelencio is committed to protecting user information through appropriate technical and organisational security measures. We collect only the information necessary to operate the platform, provide requested services, maintain account security, comply with applicable legal obligations, and improve the overall user experience.
Unless otherwise required by law or with your consent, Zelencio does not sell your personal information to third parties.
We also do not share personal information with advertising networks or data brokers for advertising purposes.
Information We Collect
Depending on how you use Zelencio, we may collect the following categories of information.
Account Information
When creating or managing an account, we may collect:
- Full name
- Email address
- Username
- Mobile phone number
- Residential address
- Date of birth (where required)
- Account identifiers
This information is used to:
- Create and manage your account
- Authenticate your identity
- Protect your account
- Prevent fraud
- Comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements where applicable
Identity Verification (KYC)
Where identity verification is required, users may be asked to provide:
- Government-issued identification
- Selfie photographs
- Selfie verification videos
- Voice recordings made during liveness verification
- Proof of address where applicable
These verification materials help confirm that the account belongs to a real person, reduce fraud, and support security and regulatory compliance.
Financial Information
To provide digital asset services, Zelencio records transaction information such as:
- Supported digital assets purchased or sold
- Transaction amounts
- Dates and times
- Wallet addresses
- Blockchain transaction identifiers
- Deposit and withdrawal history
- Internal transfer history
- Payment method used
- Transaction status
When bank transfer is used as a payment method, Zelencio may collect supporting payment evidence, including transfer receipts and the sender's account name, to verify that payments originate from authorised sources and match the verified account holder.
Zelencio does not intentionally store complete debit or credit card numbers unless specifically required by an integrated payment provider.
Location Information
Zelencio may collect approximate and, where authorised by the user and required by the application, precise location information.
Location information may be used for:
- Fraud prevention
- Account protection
- Security monitoring
- Detecting unusual account activity
- Recording the location associated with transactions
- Improving platform security
Messages and Communications
When using customer support or the P2P marketplace, users may send:
- Text messages
- Images
- Videos
- Audio recordings
- Other files and documents
These communications are used solely to operate customer support and the P2P escrow system, investigate disputes, improve customer service, and protect users from fraud.
Photos, Videos and Files
Users may upload photographs, videos and supporting documents during:
- Identity verification
- Customer support requests
- P2P dispute resolution
- Escrow communications
- Profile management
These files are processed only for the purposes for which they were submitted.
Device Information
To improve platform security and reliability, Zelencio may collect:
- Device identifiers
- Operating system information
- Device model
- Application version
- Crash reports
- Diagnostic information
- Performance information
This information assists with:
- Detecting fraud
- Resolving technical problems
- Maintaining application stability
- Improving performance
App Activity
Zelencio may collect information about how users interact with the application, including:
- Feature usage
- Navigation events
- Error events
- Search preferences
- User interaction data
This information helps improve the application and personalise certain aspects of the user experience where applicable.
Why We Collect Information
Information may be collected for one or more of the following purposes:
- Providing application functionality
- Creating and managing accounts
- Identity verification
- Security
- Fraud prevention
- Customer support
- Platform maintenance
- Analytics
- Performance monitoring
- Legal compliance
- Transaction processing
- Personalising supported user experiences
Data Storage
Zelencio uses secure infrastructure to process and store information.
Depending on the type of information, data may be stored using secure cloud services, database infrastructure and encrypted storage systems managed by or on behalf of Zelencio.
Appropriate technical and organisational safeguards are implemented to protect user information against unauthorised access, loss, misuse or disclosure.
Data Sharing
Zelencio does not sell personal information.
Zelencio does not share personal information with advertising networks or third-party marketers.
Information may be processed by service providers acting on behalf of Zelencio where necessary to provide the service, maintain infrastructure, or support platform functionality. Such processing is performed under appropriate safeguards and only for the purposes described in this notice.
Data Security
Zelencio employs multiple security measures, including:
- Encryption where appropriate
- Two-factor authentication (2FA)
- One-Time Password (OTP) verification
- Biometric authentication (where supported)
- Secure account recovery procedures
- Access controls
- Continuous security monitoring
User Rights
Subject to applicable law, users may request to:
- Access their personal information
- Correct inaccurate information
- Update account details
- Delete information where legally permissible
- Contact Zelencio regarding privacy concerns
Contact Us
If you have questions regarding this Data Safety & Privacy Notice, please contact:
Email: help@zelencio.com
Website: zelencio.com