Support Centre and Live Chat
Last updated 27 August 2026
What It Does
Connects you to help — through a searchable help centre, a support ticket, or a live chat with an agent.
Ways to Get Help
- Help articles — searchable guides covering common questions, usually the fastest route.
- Live chat — a real-time conversation with a support agent.
- Tickets — for issues that need investigation, with a tracked reference and a written record.
- Email — help@zelencio.com for general issues, security@zelencio.com for suspected compromise.
Attachments
You can attach screenshots and documents to a ticket or chat when they help explain the problem.
Rate Your Experience
After a conversation you can rate the agent and leave feedback. Ratings are used to improve service quality.
How to Get Answered Faster
Include the transaction ID or hash, the date and time, the amount and asset, and what you expected to happen versus what actually happened.
Recognising Fake Support
Real support only ever happens inside the app or from a zelencio.com email address. We will never contact you first on WhatsApp, Telegram or social media, never ask for your PIN or codes, and never ask you to install remote-access software. Fake support accounts are the most common scam in crypto — if in doubt, close the conversation and open a ticket in the app yourself.